Do I need an account to make purchases?
Yes, you need to register for an account to start your first purchase with us. This facilitates subsequent purchases, and helps you track order status. If you haven’t created an account, click here to create one now.
How do I make an order?
Click into your desired item, and then input colour, size, and quantity. Each item has a 30 minutes reservation period, do complete your order as soon as possible. When you are ready, click into your shopping bag page (top right corner), and then Next for delivery and address details.
Why is an item Temporarily Unavailable?
This item has been placed in someone else’s shopping bag, and will remain reserved for up to 30 minutes.
Will an item be restocked?
We do our best to bring back popular designs. You may wish to leave down your e-mail address to get first dibs when the item is re-stocked.
Do you have a size guide?
Yes! Check it out here.
How do I make payment?
We accept Visa, Mastercard, and Online Bank Transfer.
How do I use my discount code?
From your shopping bag page (top right corner), type in your discount code, and click Add. Please note that we are unable to retroactively apply discount codes.
Can I amend or cancel my order after confirming it?
B.Adore reserves the right of final decision in case of amendment and cancellation. We will impose a surcharge of 6% cancellation fee from the total amount for each canceled order.
I’ve received a defective item. What should I do?
Sorry for sending you a defective item*! Please email [email protected] with your order number and a photograph of the defect. Postage will be reimbursed for all items deemed defective. All items mailed back must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit or refund will be issued. *Minor variations in measurement (within 0.8 inches) is not considered a defect. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that screen colours are true to life, as much as possible.