Return and Refund will only be done for a product(s) in its original condition (tag intact, unworn, unwashed and unaltered). Return and/or Exchange for articles which do not meet all mentioned conditions will be duly declined.

Exchanges for footwear based on shoe size are subject to availability and terms and conditions.

To start a return request, please refer to the following steps:

1. Get in touch with our Customer Service via Facebook/ Instagram (compulsory)
2. Once you get the confirmation from the team, fill up the Return Form
3. Pack the product(s) back into its original packaging along with its packing list
4. Send your return parcel to the following address with a delivery method that allows tracking
   
   B.Adore Return (Attn: Order ID 88888)
   No. 28, 29, 29A, 29B & 29C,
   Jalan Kluang,
   83000 Batu Pahat, Johor.
   012-609 4946
   Remark: Note that it is compulsory to include your Order ID
   
   
5. Return parcel must reach B.Adore within 7 working days (for Malaysia order) or 14 working days (for International order), upon the confirmation and update from our Return Department.

• 10% service charge will be imposed on any return request for footwear collection submitted more than a week after the delivery of the package.

• If return request is granted, we will proceed with refunds to your B.Adore account as soon as possible and generally within 14 days from the date on which we received the returned product(s).
• Refund is available in the form of store credit only. No cash will be reimbursed for unused store credit. Please note that all voucher, discount and promotional codes issued are non-refundable, non-exchangeable and non-transferrable.
• Refund will be performed based on amount paid for the previous order. Customer are required to top up the balance for their new purchase if there are price differences between the returned and new item.
• Note that customer are not allow to enjoy the same promotion price for their new purchase with the store credit.
• Kindly place your new order with the Store Credit within ONE (1) month.

• Kindly note that all return parcels are dealt via mailing only. If returned product(s) does not meet the requirements for returns set out above, B.Adore reserves the right to reject the return and any request for a refund. Note that return delivery fee to B.Adore address and second delivery to recipient’s address will be borne by customers.
• Only returns via mailing are accepted as we do not honour return via walk-ins to our Headquarter or Retail Store.